I am a first time user of your service and software, so far so good. I do have one question “What is the smallest legible font character that can be engraved?” Could you please provide me with the following selection information to engrave this font?
1) Font Selection
2) Tool Selection
3) Text Height
5) Line Spacing
Thank you for your time, Roy Dieterich
Posted By: Roy Dieterich on Feb 15, 2008 12:38AM Category: Production
In general I would not go smaller than 1.5 mm in text height. The other parameters depend on what font was chosen. Front Panel Designer works like 'what you see is what you get', so you can always check your design directly on your monitor.
Another way to check legibility of engravings is printing the front panel design unscaled 100%. The panel will turn out as your print.
And don't worry, we check all panel designs before we start manufacturing. In case your design is not engraveable or would turn out rough, we would contact you for necessary changes.
Posted By: Diane Haensel on Feb 17, 2008 06:58AMReply
Is it possible to apply a 45˚ bevel on a rectangular thru-hole? If so, how do you set that up using Front Panel Designer?
Posted By: Zeke Aasman on Feb 06, 2008 12:36AM Category: Production
The current version of Front Panel Designer does not offer a particular tool for it. However, 45 degree bevels are possible on rectangular holes and outer edges. Just let us know in the 'Remark Box' of the panel properties where you want to have the bevel placed and how deep it should be and we will add it for you.
Before we process your order we will confirm additional charges with you.
Posted By: Diane Haensel on Feb 06, 2008 03:14AMReply
Is it also possible to bevel a large (3.5") drilled hole? Thanks.
Posted By: Greg Loskorn on Nov 10, 2009 03:51AMReply
In Front Panel Designer when you select the option to insert a drilled hole, the drilled hole properties will pop up. Select the countersink option, from there you can manually adjust countersink for the desired bevel dimension.
Posted By: Leland Savage on Nov 10, 2009 07:55PMReply
I found your website by chance a few months ago, and have just returned to find it completely redone. Very nice!
I have a few personal projects on the go that could really benefit from you services. Do you take orders from Canada?
Posted By: Zeke Aasman on Jan 19, 2008 01:13AM Category: Ordering
Thank you for your kind words, Zeke.
Yes, we absolutely do accept orders from Canada. We look forward to serving you!
Posted By: Karen Ulbrickson on Jan 21, 2008 07:06AMReply
Great, and thanks for the quick reply!
I have 2 more questions:
1 - does your software reflect accurate pricing and shipping costs for Canadian orders?
2 - does your quantity discount pricing apply to multiple panels of differing design, or only to multiples of a single panel design?
Thanks again for your help
Posted By: Zeke Aasman on Jan 22, 2008 07:07PMReply
1 - The current version of Front Panel Designer, 3.5, contains the correct pricing for panel designs from Canada. Please keep in mind that the pricing is in USD. Shipping costs are only a ballpark estimate, since shipping carrier pricing is fluid. Your final shipping cost will be added to your invoice at time of shipping.
2 - Our discount pricing applies to multiples of a single panel design.
Please do not hesitate to let us know if you have any other questions.
Posted By: Karen Ulbrickson on Jan 23, 2008 09:30PMReply
Some time ago, I ordered a couple of panels from Canada. The product was excellent - they look great and perform as expected. However, I offer a caution in case you haven't used UPS to get stuff from the U.S. before. The shipper, in good faith, charges the quoted UPS price to ship the product. UPS then adds a handling fee, and a brokerage fee (a percentage of declared value) which they collect COD. This moved my order from $120, which was ok, to $180, which was a bit pricey. I don't know if Front Panel Express offers shipping via USPS (they didn't when I ordered) - but that let's you trade traceable delivery for a $5.00 flat brokerage fee. I have had product mailed to me from the UK, and, for items in the $100-200$ dollar range at least, consider the risk of loss in transit an acceptable trade off to avoid extortionate UPS fees. Just my $0.02, and perhaps a query if you folks would ship by mail if I order again?
Posted By: Carl Hohman on Feb 24, 2008 06:21PMReply
Thank you for your feedback. Shipping costs for international shipments can be more expensive than those for domestic orders. We encourage our international customers to always let us know if we should explore alternate shipping methods toward saving you money.
Posted By: Karen Ulbrickson on Feb 25, 2008 06:53PMReply
I placed an order for about $50 worth of stuff, shipped via UPS ground. And UPS made me fork out an extra $40 at the door, or they would send back my package. The actual import tax was only $7 but apparently I owed them another $35 for filing my paperwork. I even had to pay GST on their brokerage fee. Hah.
Paying 80% in "duties" over the cost of the item is not fun. And that's not even counting the shipping cost.
The panels themselves were excellent. Superbly packaged, and in flawless condition. I couldn't ask for more there. But I suggest putting up a prominent message in the next version of Front Panel Designer, that warns customers about the UPS fees if their shipping address is in Canada.
I believe USPS is a good alternative as their shipments do not have such high brokerage fees.
Posted By: Joshua Chan on Dec 19, 2010 06:06AMReply
We are very sorry to hear about your issues with customs. It seems that this is becoming more prevalent with UPS.
To get around these charges, you can set the shipping method to "Other", then leave a note in the "Remarks" box letting us know that you would like us to ship your order with USPS.
We will provide a rough estimate for your order confirmation, then alter the shipping amount on the day of shipping. Though the USPS shipping can be a dollar or two higher than UPS Standard, the customs brokerage fees are quite a bit more reasonable.
Let us know if you have any other questions or concerns.
Posted By: Paul Birkeland on Dec 20, 2010 05:13PMReply