We have not heard of this issue recently. Can you re-download and install the latest version of our Front Panel Designer from our homepage?
If the problem persists, please provide us with more information and we will try to resolve it.
We will need to know:
What operating system are you using? Which version of the operating system?
Do you get an error message?
What exactly happens? It just freezes?
Does it happen in the ordering program or the Front Panel Designer or both?
At what step during the ordering process?
I am confident we can make the Front Panel Designer work again on your system.