Support Forum

  • User-Provided Material

    Why does FPD reject 10mm anodized material provided by the user? FPD issues an error message with the combination of 10mm panel and color black is selected. The message says that 4mm is the maximum panel thickness for anodized black. I'd understand if FPE did not have 10mm anodized black stock, but I am supplying the material.

    Posted By: Scott Leventhal on Aug 02, 2018 04:29PM Category: Whishes

    Hi Scott,

    In the designer we only list the maximum thickness for each color that we offer, if you would like to supply black 10mm material we can work with that. You will need to change your material color selection to natural to be able to select 10mm thickness.

    Best regards,

    Posted By: Hannah on Aug 03, 2018 09:45PM



    You've explained away a software flaw that should be corrected. If the "user-supplied material" b***on is checked, FPD should allow for thickness / color combinations that differ from FPE's offerings. This ought to be a simple fix.


    Posted By: Scott Leventhal on Aug 04, 2018 05:33PM


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