Ordering from Canada?
I found your website by chance a few months ago, and have just returned to find it completely redone. Very nice!
I have a few personal projects on the go that could really benefit from you services. Do you take orders from Canada?
Posted By: Zeke Aasman on Jan 19, 2008 01:13AM Category: Ordering
Thank you for your kind words, Zeke.
Yes, we absolutely do accept orders from Canada. We look forward to serving you!
Posted By: Karen Ulbrickson on Jan 21, 2008 07:06AMReply
Great, and thanks for the quick reply!
I have 2 more questions:
1 - does your software reflect accurate pricing and shipping costs for Canadian orders?
2 - does your quantity discount pricing apply to multiple panels of differing design, or only to multiples of a single panel design?
Thanks again for your help
Posted By: Zeke Aasman on Jan 22, 2008 07:07PMReply
1 - The current version of Front Panel Designer, 3.5, contains the correct pricing for panel designs from Canada. Please keep in mind that the pricing is in USD. Shipping costs are only a ballpark estimate, since shipping carrier pricing is fluid. Your final shipping cost will be added to your invoice at time of shipping.
2 - Our discount pricing applies to multiples of a single panel design.
Please do not hesitate to let us know if you have any other questions.
Posted By: Karen Ulbrickson on Jan 23, 2008 09:30PMReply
Some time ago, I ordered a couple of panels from Canada. The product was excellent - they look great and perform as expected. However, I offer a caution in case you haven't used UPS to get stuff from the U.S. before. The shipper, in good faith, charges the quoted UPS price to ship the product. UPS then adds a handling fee, and a brokerage fee (a percentage of declared value) which they collect COD. This moved my order from $120, which was ok, to $180, which was a bit pricey. I don't know if Front Panel Express offers shipping via USPS (they didn't when I ordered) - but that let's you trade traceable delivery for a $5.00 flat brokerage fee. I have had product mailed to me from the UK, and, for items in the $100-200$ dollar range at least, consider the risk of loss in transit an acceptable trade off to avoid extortionate UPS fees. Just my $0.02, and perhaps a query if you folks would ship by mail if I order again?
Posted By: Carl Hohman on Feb 24, 2008 06:21PMReply
Thank you for your feedback. Shipping costs for international shipments can be more expensive than those for domestic orders. We encourage our international customers to always let us know if we should explore alternate shipping methods toward saving you money.
Posted By: Karen Ulbrickson on Feb 25, 2008 06:53PMReply
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