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    I placed an order for about $50 worth of stuff, shipped via UPS ground. And UPS made me fork out an extra $40 at the door, or they would send back my package. The actual import tax was only $7 but apparently I owed them another $35 for filing my paperwork. I even had to pay GST on their brokerage fee. Hah.


    Paying 80% in "duties" over the cost of the item is not fun. And that's not even counting the shipping cost.


    The panels themselves were excellent. Superbly packaged, and in flawless condition. I couldn't ask for more there. But I suggest putting up a prominent message in the next version of Front Panel Designer, that warns customers about the UPS fees if their shipping address is in Canada.


    I believe USPS is a good alternative as their shipments do not have such high brokerage fees.


    Posted By: Joshua Chan on Dec 19, 2010 06:06AM


    Hello Joshua,


    We are very sorry to hear about your issues with customs. It seems that this is becoming more prevalent with UPS.


    To get around these charges, you can set the shipping method to "Other", then leave a note in the "Remarks" box letting us know that you would like us to ship your order with USPS.


    We will provide a rough estimate for your order confirmation, then alter the shipping amount on the day of shipping. Though the USPS shipping can be a dollar or two higher than UPS Standard, the customs brokerage fees are quite a bit more reasonable.


    Let us know if you have any other questions or concerns.


    Kindest Regards,

    Paul Birkeland

    Posted By: Paul Birkeland on Dec 20, 2010 05:13PM


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